GENERAL TERMS OF SALE

Object

The present General Terms of Sale apply to all the sale contracts of products on Helistore.fr website.

Helistore.fr reserves the right to modify at any time and without advance notice his General Terms of Sale.

Any order implies accepting without reserves in these General Terms of Sale, which prevail over any other conditions. The buyer recognizes to be then perfectly informed that his agreement concerning the contents of the present general conditions does not require an handwritten signature of this document.

Products

Products and prices are valid as long as they are presented on the Helistore.fr website, and while stock last.

The unavailable products in stock, proposed on the website with a mention "available to order", are available to order subject to availability from our suppliers.

According to the article L 111-1 of the French code of consumption, and with the aim of informing the buyer about the characteristics of the product he wishes to buy, Helistore.fr offers an accurate description of the proposed articles. Nevertheless, this description is not exhaustive and does not substitute to the characteristics published by the manufacturer of products. All pictures showed on the Helistore.fr website are not contractual.

The buyer is solely responsible for the use of products bought on Helistore.fr compared to the legislation in force in the country where the product is delivered. The responsibility of Helistore.fr will never be engaged in case of failure to respect this legislation, as well as in case of no respect of fiscal legislation of the country of delivery (taxes).

Products marketed by Helistore.fr are not intended in any way for professional use. For that reason, Helistore.fr disclaims all liability concerning direct or indirect consequences bound to a use of products in professional activities.

Orders

The buyer places his order on Helistore.fr website and makes the payment according to one of the proposed options.

By accepting without reserve the entire General Terms of Sale, and by validating the payment, the buyer accepts the order. The payment and the computing data relative to this order prove the reality of the transaction.

The contents of this transaction will be the object of a confirmation by e-mail, sent to the e-mail adress indicated by the buyer.

The payment of all of the amount of the order must be realized so that the transaction is valid.

For logistical reasons, any order showing "Processing" status can no longer be modified by the buyer.

Any order made on Helistore.fr website is considered firm and definitive.

The validation date of the order corresponds to the order date for an accepted Bank Card payment, to the the date of notification of the payment in case of PayPal payment, and to the date of reception of the transfer in case of wire bank transfer.

If, in spite of the attention wich Helistore team carries in the follow-up of its stock, certain products were unavailable after the order, the buyer would be informed about it by e-mail and could ask for a cancellation or a transformation of order, with the sales department.

Price – Payment

The prices of products marketed by Helistore.fr are the ones appearing on the website at the time of the order. They are expressed in euros (€), inclusive of all taxes. The expense of packaging and delivery must be added.

Payments can be made by Bank Card, bank transfer, and via PayPal.

The packaging and delivery amount of expenses is specified during the finalization of the order.

The buyer can consult and print the invoice in his "customer account". The order detail is joined to the parcel when shipping.

Delivery

The paid products will be delivered to the delivery address indicated in the order, by postal service or carrier. Minimum shipping fee will be 4.99€ VAT included (since 2016/01/01).

The order delivery can be made through separate sendings.

The delivery deadline can vary as from the validation of your order according to the information supplied on the website.

During the deposit of the parcel by Helistore.fr to the carrier, the risks of the delivered goods are transferred to the customer.

Helistore.fr relieves of any responsibility in case of error of formulation of delivery address. In such circumstances, the expenses of forwarding the order are chargeable to the buyer.

During the delivery, the buyer has to verify the integrity of the received parcel. If it is damaged, opened, re packaged, re closed or presenting any other shape or anomaly, the buyer has to emit reserves and verify the contents in the presence of the carrier before any signature. In case of refusal, or of noticed deteriorations, the buyer doesn’t have to accept the delivery of the parcel which will then have to be returned to us.

In case of acceptance of the parcel, the buyer is responsible to accept the goods as is with possible defects or damages.

The buyer, having refused the parcel has to inform Helistore.fr about it via his « customer account », or by e-mail, at the latest in 2 days following the reception of the parcel.

In case of delivery of a defective parcel, the buyer has to mention on the shipment documents precise handwritten reserves. He also has to confirm these reserves to the carrier by registered letter in 3 days which follow the reception of the parcel and to send a copy of this mail to Helistore.fr. If possible, the buyer can join pictures of the parcel and the damaged products.

The delivery deadlines must be calculated from the date of reception of the payment. In case of delay in delivery, the buyer is invited to contact initially the carrier or to consult the carrier online tracking service. If needed, an investigation can be opened with the carrier by Helistore.fr.

Helistore.fr cannot see his responsibility involved in case of a no execution of his commitments for circumstances caused by events not falling to him of whom in particular: strikes, terrorist acts, problems affecting the suppliers, delays in delivery or stock shortage, if the non-fulfillment or the bad execution of the contract is attributable, either to the buyer, or unpredictable and insuperable, of a third to the contract, or to the case of absolute necessity.

Right to withdraw

The buyer has an extension of 14 working days upon receipt of his parcel to return, at his own expenses, products not suiting him. This extension runs as from the day of the reception of the order of the buyer. If this extension expires a sunday or a holiday, it is extended until the next first working day. Any return must be beforehand indicated to Helistore.fr by returning us a retraction request by email, by mail or via its customer account. The buyer will receive by e-mail a confirmation indicating the consideration of his intention of retraction.

The product must be returned by a dispatch method to the choice of the buyer, the cost of return being at his expense, under his responsibility.

Only will be taken back the original products sent back as a whole and in perfect condition of resale in their original packing.
Every product which will have been damaged will be neither paid off nor exchanged.
This right to withdraw is applied without penalty, with the exception of the expenses of return. In the hypothesis of the exercise of the right to withdraw, the buyer has the choice to ask either for the refund of the paid sums, or for the exchange of the product. In the case of an exchange, the forwarding cost will be assumed by the buyer. In case of exercise of the right to withdraw, Helistore.fr will make the refund within 14 days following the reception of the product in return. The buyer will then be paid off by re-credit of his bank account in case of payment by CB, or by re-credit on PayPal account.

The buyer has to, in case of dismissal of the goods within the setting of the right to withdraw, accompany his return of a copy of the invoice. The buyer will have to manage the possible disputes bound on the way back (breakage, loss) with the carrier whom he will have chosen, because he is the sender.

RC helicopter kits and batteries are not returnable.

General Terms of Sale validity:

If one or several conditions of the present General Terms of Use are considered illegal in law enforcement, or further to a decision of a competent jurisdiction, the others conditions will be in force.
Case of absolute necessity: any facts or irresistible, unpredictable circumstances independent from the will of the parties. In such circumstances, a link between Helistore.fr and the buyer is to be favored to examine the incidence of the event and agree on conditions in which the execution of the contract will be pursued.

Guarantees

According to the French Law Article 4 of the decree n°78-464 of March 24th, 1978, the buyer benefits from the legal guarantee against the latent defects. The buyer is informed that Helistore.fr does not produce articles marketed on its Website, in the sense of the law n°98-389 of May 19th, 1998 and relative to the responsibility because of the defective products. For that reason, in case of damage caused by a defect of the product, only the responsibility of the producer of this one can be looked for by the buyer, on the basis of the information appearing on the packaging of the concerned product. For the support of articles under guarantee, the buyer will have to send back directly the product under guarantee directly to the after sale service of the distributor or the manufacturer.

Defective kit part return

RC Helicopter kits are covered by the manufacture warranty. If you think your RC Helicopter Kit contains a defective part, please contact the manufacture directly or contact our support team by mail. We will do our best to assist you in obtaining a replacement part from the manufacture. The manufacture may request for you to return the part directly to Helistore, at your expense, for inspection by our team, or to the manufacture, to determine if the part is within manufacturing specifications. When the part is inspected, the manufacture will determine if the part is to be returned or replaced.

Limitation of responsibility and batteries guarantee

A - Limitation of responsibility bound to LiPo-LiFe batteries

Helistore.fr cannot be held responsible for consequences of the use of a Lithium battery, which have to follow strict instructions of use to avoid damage to the product and its environment.

Helistore.fr does not receive guarantee that the consumer is going to respect the intensities, the capacities of load and discharge, cycles, requirements of storage, usual precautions, in the use that he is going to make with accumulators in model making applications. In RC helicopter using, the discharge of the cells can exceed the maximum specified by the manufacturer, particularly in case of bad use or configuration of a battery loading device or a controller. That is why the employment of batteries Li-ion / Li-Po must be considered as experimental for this type of activity. There is no guarantee, declared either designed, by manufacturers, distributors, sellers or retailers, as regards the capacity, the life in molecules, the storage, or the characteristics of discharge for the application intended for the radio-controlled scale models.

The use of Li-Po batteries supposes the fact that the user accepts this clause of limitation of responsibility and he is completely responsible for consequences of their use there. He so makes a commitment not to hold responsible the manufacturers or the retailers of any accident, wound, death of a person or damages of property.

Thus Helistore.fr is relieved of any responsibility concerning the use of Lithium batteries, in particular the partial or total destruction of a model or the aforementioned battery, damage caused to the environment and to the thirds, the premature ageing of the electronic or electric elements fed by this batteries. This limitation of liability applies as well if the battery was sold with a model or separately.

B – Guarantee of batteries

If a battery guarantee is provided by the manufacturer, this one does not apply anymore since the battery was placed on a charger, used or unloaded. Any operation on cables or plugs of the battery cancels de facto the manufacturer guarantee.

Applicable law : these conditions are subjected to the French law.